INTERNATIONAL MEMBERSHIP AGREEMENT

ULUSLARARASI ÜYELİK SÖZLEŞMESİ

Website: www.enteksreklam.com

ENGLISH VERSION

All users who use this shopping website and make purchases are deemed to have accepted the following terms and conditions.

This website is owned and operated by Enteks Tekstil ve Reklam Ürünleri Ticaret ve Sanayi Limited Şirketi, accessible at www.enteksreklam.com (hereinafter referred to as the "Company"). Individuals or organizations using this site (hereinafter referred to as "User" or "Customer") are deemed to have accepted all terms and conditions set forth in this agreement.

The User declares that they have the legal capacity to enter into a contract according to applicable laws, are at least 18 years old, and have read, understood, and accepted this agreement. This agreement becomes effective as soon as the User confirms it online and remains valid between the parties.

1. GENERAL RESPONSIBILITIES

Company Responsibilities:

• The Company reserves the right to change product and service prices and content with reasonable notice when possible.
• The Company commits to providing the services offered on the site to the User, except in cases of force majeure or technical malfunctions.
• The Company will process orders according to the terms specified for each country/region.

User Responsibilities:

• The User agrees not to reverse engineer any part of the site or attempt to access source code.
• The User declares that information provided during registration is accurate, complete, and up-to-date.
• The User agrees not to share content that violates applicable laws, public morals, or third-party rights.
• The User is responsible for compliance with import regulations and customs requirements in their country.

2. INTERNATIONAL SALES TERMS

Pricing and Currency:

• Prices are displayed in multiple currencies (USD, EUR, TRY) for customer convenience.
• Final prices include all applicable Turkish taxes but exclude destination country taxes, duties, and customs fees.
• Exchange rates are updated regularly but may vary at the time of payment processing.

Shipping and Delivery:

• International shipping terms are specified during checkout.
• Delivery times are estimates and may vary due to customs processing.
• Risk of loss transfers to the customer upon delivery to the international carrier.

Customs and Import Duties:

• Customers are responsible for all customs duties, taxes, and import fees in their destination country.
• The Company will provide necessary documentation for customs clearance.
• Customers should verify import restrictions for their country before ordering.

3. DATA PROTECTION AND PRIVACY

General Data Protection:

• Personal information is protected according to applicable data protection laws.
• For EU customers: We comply with GDPR (General Data Protection Regulation).
• For Turkish customers: We comply with KVKK (Law No. 6698 on Protection of Personal Data).
• For other jurisdictions: We apply privacy standards equivalent to international best practices.

Data Collection and Use:

• We collect data necessary for order processing, delivery, and customer service.
• Marketing communications require explicit consent and can be withdrawn at any time.
• We may collect technical data (IP address, browser information) for security and improvement purposes.

Data Sharing:

• Personal data is not shared with third parties except:
  • With shipping partners for delivery purposes
  • With payment processors for transaction processing
  • When required by law or legal authorities
  • With explicit customer consent

Customer Rights:

• Right to access personal data
• Right to rectification of inaccurate data
• Right to erasure (where legally permissible)
• Right to data portability
• Right to object to processing

4. INTELLECTUAL PROPERTY

All intellectual property rights, including trademarks, logos, designs, software, and content, belong to the Company or are used under license. Unauthorized use, copying, distribution, or sharing is prohibited worldwide.

5. WARRANTIES AND LIABILITY

Limited Warranty:

• Products are warranted against manufacturing defects according to applicable consumer protection laws.
• Warranty terms may vary by jurisdiction and product type.
• The Company provides services "as is" with no express or implied warranties beyond those required by law.

Limitation of Liability:

• Liability is limited to the maximum extent permitted by applicable law.
• The Company is not liable for indirect, consequential, or punitive damages.
• Total liability shall not exceed the amount paid for the specific product or service.

6. RETURNS AND REFUNDS

Return Policy:

• International customers have 14-30 days for returns (varies by jurisdiction).
• Return shipping costs are typically borne by the customer unless the product is defective.
• Refunds are processed in the original payment currency.
• Custom or personalized products may not be returnable.

7. FORCE MAJEURE

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, epidemics, government actions, strikes, internet outages, or international shipping disruptions.

8. DISPUTE RESOLUTION

Governing Law and Jurisdiction:

• For Turkish customers: Turkish law applies, Ankara courts have jurisdiction.
• For EU customers: EU consumer protection laws apply where more favorable to the consumer.
• For other international customers: Disputes will be resolved through international commercial arbitration when local courts lack jurisdiction.

Alternative Dispute Resolution:

• We encourage resolution through direct communication.
• Mediation services may be available depending on jurisdiction.
• EU customers may access the EU Online Dispute Resolution platform.

9. AGREEMENT MODIFICATIONS

• The Company may modify this agreement with 30 days' notice for material changes.
• Continued use of the website constitutes acceptance of modifications.
• Users will be notified of significant changes via email.

10. CONTACT INFORMATION

Company Details:

• Name: Enteks Tekstil ve Reklam Ürünleri Ticaret ve Sanayi Limited Şirketi
• Address: Zübeyde Hanım Mah. İstanbul Cd. No:48/19 Altındağ / ANKARA, Turkey
• Phone: +90 312 384 36 66
• Email: info@enteksreklam.com.tr
• Authorized Representative: Fatih Emir Önder

Customer Service:

• International customers can contact us in English or Turkish.
• Response time: 24-48 hours for email inquiries.
• Emergency contact for shipping issues: [separate contact if available]

11. EVIDENCE AND ELECTRONIC RECORDS

The parties agree that the Company's electronic records (emails, logs, database records, etc.) shall constitute valid evidence in any disputes arising from this agreement.

12. SEVERABILITY

If any provision of this agreement is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Company Information:

Enteks Tekstil ve Reklam Ürünleri Ticaret ve Sanayi Limited Şirketi

Address: Zübeyde Hanım Mah. İstanbul Cd. No:48/19 Altındağ / ANKARA, Turkey

Phone: +90 312 384 36 66

Email: info@enteksreklam.com.tr

Authorized Representative: Fatih Emir Önder

INTERNATIONAL DATA PROTECTION NOTICE

Enteks Tekstil ve Reklam Ürünleri Ticaret ve Sanayi Limited Şirketi

Dear Customers, Potential Customers, and Website Visitors,

Enteks Tekstil ve Reklam Ürünleri Ticaret ve Sanayi Limited Şirketi ("Enteks", "we", "us", or "our") is committed to protecting your personal data and privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information in compliance with applicable data protection laws including the Turkish Personal Data Protection Law (KVKK), the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international privacy regulations.

1. DATA CONTROLLER INFORMATION

Data Controller: Enteks Tekstil ve Reklam Ürünleri Ticaret ve Sanayi Limited Şirketi
Address: Zübeyde Hanım mh. İstanbul Cd. 48/19 Altındağ, Ankara, Turkey
Phone: +90 312 384 36 66
Email: info@enteksreklam.com.tr
Data Protection Officer: Fatih Emir Önder
DPO Phone: +90 532 783 4971

2. PERSONAL DATA WE COLLECT

2.1 General Website Usage

• Identity Information: Name, surname, date of birth, national ID number (where legally required)
• Contact Information: Address, email address, phone number
• Website Usage Data: Browsing behavior, transactions, preferences, visited products, IP address, cookies, device information
• Account Information: Username and password (encrypted)
• Business Information: Company name, business phone, business address

2.2 When You Place an Order

• Identity Information: Name, surname, date of birth, ID numbers (as required by local tax laws)
• Contact Information: Billing and shipping addresses, email, phone number
• Payment Information: Credit card details (processed securely through third-party payment processors), bank transfer details
• Transaction Records: Order history, invoices, delivery information

2.3 For Business Customers

• Business Registration Data: Company name, tax ID, business address, authorized representative information
• Service Records: Service requests, complaint management records, communication history
• E-commerce Platform Data: If you use our e-commerce services, data related to your online store management

2.4 Marketing Communications (With Your Consent)

• Profile Information: Name, contact details, demographic information
• Behavioral Data: Purchase history, browsing patterns, product preferences
• Marketing Preferences: Communication preferences, interests, campaign interactions

3. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

3.1 Contract Performance

• Processing necessary for order fulfillment, delivery, and customer service
• Managing business customer accounts and e-commerce services

3.2 Legal Compliance

• Tax and accounting obligations
• Anti-money laundering requirements
• Consumer protection laws
• Data retention requirements under applicable laws

3.3 Legitimate Interests

• Fraud prevention and security
• Website analytics and improvement
• Customer support and complaint resolution
• Business operations and administration

3.4 Consent

• Marketing communications
• Non-essential cookies
• Sharing data with business partners for enhanced services
• International data transfers (where required)

4. HOW WE USE YOUR PERSONAL DATA

4.1 Order Processing and Customer Service

• Processing and fulfilling your orders
• Managing payments and invoicing
• Providing customer support
• Handling complaints and returns

4.2 Legal and Regulatory Compliance

• Meeting tax and accounting obligations
• Complying with consumer protection laws
• Responding to legal requests from authorities
• Maintaining records as required by law

4.3 Business Operations

• User account management
• Website security and fraud prevention
• Business analytics and reporting
• Quality assurance and service improvement

4.4 Marketing (With Your Consent)

• Sending promotional communications
• Personalizing offers and recommendations
• Conducting market research
• Managing loyalty programs

5. INTERNATIONAL DATA TRANSFERS

Your personal data is primarily stored and processed in Turkey. However, we may transfer your data internationally in the following circumstances:

5.1 Service Providers

We may use international service providers for:

• Cloud hosting and IT services
• Payment processing
• Customer support platforms
• Marketing and analytics tools

5.2 Safeguards for International Transfers

When transferring data internationally, we implement appropriate safeguards:

• EU Standard Contractual Clauses for transfers to non-EU countries
• Adequacy Decisions where available
• GDPR Article 49 derogations for specific situations
• Binding Corporate Rules where applicable

5.3 Third Countries

We may transfer data to countries including but not limited to:

• United States (under appropriate safeguards)
• European Union member states
• Other countries with adequate protection levels

6. DATA SHARING AND DISCLOSURE

We may share your personal data with:

6.1 Service Providers

• IT and cloud service providers
• Payment processors and financial institutions
• Shipping and logistics companies
• Marketing and advertising partners
• Professional advisors (lawyers, accountants, auditors)

6.2 Business Partners

• Authorized dealers and distributors
• E-commerce platform partners
• Integration partners (with your consent)

6.3 Legal Requirements

• Government authorities and regulatory bodies
• Law enforcement agencies
• Courts and legal proceedings
• Tax authorities

6.4 Business Transfers

In case of merger, acquisition, or business transfer, your data may be transferred to the new entity under the same privacy protections.

7. DATA RETENTION

We retain your personal data for the following periods:

• Customer Account Data: Until account deletion or 7 years after last activity
• Transaction Records: 10 years for tax and legal compliance
• Marketing Data: Until consent withdrawal or 3 years of inactivity
• Website Analytics: 26 months (anonymized after 14 months)
• Legal Claims: Until statute of limitations expires

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

8.1 Universal Rights

• Access: Request information about your personal data processing
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Restriction: Limit how we process your data
• Data Portability: Receive your data in a structured format
• Object: Opt-out of certain processing activities

8.2 EU/EEA Residents (GDPR Rights)

• Right to lodge a complaint with supervisory authorities
• Right to withdraw consent at any time
• Right not to be subject to automated decision-making

8.3 California Residents (CCPA Rights)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

8.4 Other Jurisdictions

Additional rights may apply based on your local data protection laws.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze website usage
• Personalize content and advertisements
• Remember your preferences

9.1 Types of Cookies

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

9.2 Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

10.1 Technical Measures

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security updates and patches
• Access controls and authentication
• Intrusion detection systems

10.2 Organizational Measures

• Staff training on data protection
• Data processing agreements with vendors
• Regular security assessments
• Incident response procedures
• Privacy by design principles

11. CHILDREN'S PRIVACY

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

12. CHANGES TO THIS NOTICE

We may update this Privacy Notice from time to time. We will notify you of significant changes by:

• Posting the updated notice on our website
• Sending email notifications (where we have your consent)
• Other appropriate communication methods

The "Last Updated" date at the top of this notice indicates when it was last revised.

13. CONTACT INFORMATION

13.1 General Inquiries

Email: info@enteksreklam.com.tr
Phone: +90 312 384 36 66
Address: Zübeyde Hanım mh. İstanbul Cd. 48/19 Altındağ, Ankara, Turkey

13.2 Data Protection Officer

Name: Fatih Emir Önder
Phone: +90 532 783 4971
Email: info@enteksreklam.com.tr

13.3 Exercise Your Rights

To exercise your privacy rights, please contact us using the above information. Please include:

• Your full name and contact information
• Specific right you wish to exercise
• Relevant details to help us locate your information
• Proof of identity (for security purposes)

13.4 Supervisory Authorities

If you are not satisfied with our response, you may lodge a complaint with:

Turkey: Personal Data Protection Authority (KVKK)
EU/EEA: Your local data protection authority
California: California Attorney General's Office
Other jurisdictions: Your local privacy regulator

14. APPLICABLE LAW

This Privacy Notice is governed by Turkish law and applicable international data protection regulations. Any disputes will be resolved in accordance with the laws of the jurisdiction where you reside, where permitted by law.

Last Updated: 01.07.2025

Language: This notice is available in multiple languages. In case of conflicts between versions, the Turkish version shall prevail for Turkish law matters, and the English version for international matters.